OUR HELP CENTER
Our immediate goal is to resolve any problems arising from defective products without delay. Should you come across any issues, we kindly request that you get in touch with our Customer Care team.
Please provide them with the unique identifier assigned to a specific transaction or purchase commonly referred to as the order number.
This number serves as a means of tracking and organizing purchases made by individual customers or clients. It is essential for both the vendor and the purchaser to retain this information to ensure accurate record-keeping and to facilitate any necessary follow-up or resolution.
The specific identification of the defective item, including its name and associated number. A depiction of the malfunction, along with accompanying visuals. Once we have verified the relevant details, we will respond to you within 24 hours and expedite the shipping of a replacement item.
To initiate the return process, kindly access the link provided below and adhere to the instructions outlined therein.
Leather Curt
Please note that we solely accept returns for refunds or exchanges of regular-sized jackets.
We strive to provide a positive customer experience, which is why our return policy allows for returns within 30 days of delivery. You can return or exchange
Regular Orders within this time frame and receive a full refund or exchange. Please note that personalized or customized products cannot be returned or exchanged under any circumstances.
For in-stock items, dispatch typically occurs within 5 business days, though some handcrafted items may take up to 10 business days. Following shipment via Express Carriers (DHL, FedEx, etc.), delivery generally takes an additional 3-5 business days. For timelines on custom orders, please refer to our dedicated Custom Orders Delivery section
We proudly offer worldwide shipping services! We utilize global Express Delivery networks to ensure our premium leather goods reach customers in nearly every country. During the checkout process, you can confirm shipping availability for your specific location.
Our free shipping offer covers only the cost of standard Express courier service. Please note that Customs Duties, Taxes, and any local fees are not included and are the responsibility of the customer upon delivery. We advise contacting your local customs office for estimated charges.
Due to the security requirements of our Express Delivery partners (DHL, FedEx, TNT, etc.), we can only ship to valid physical street addresses and cannot deliver to APO, FPO, or PO Boxes. Please ensure you provide a complete street address at checkout.
Once your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the courier’s website. You can use this link or the tracking number on the carrier’s site to monitor the status of your delivery.
We aim to ship custom orders within 12-15 weeks, but it may take longer or shorter depending on the order. If you have a specific deadline, please tell your design consultant.
Typically, a customized order tailored to specific measurements will be dispatched to the customer within a time frame of 5-7 weeks.
When placing your custom order, kindly indicate your preferred delivery date in the comments section or consult with your design consultant to explore the feasibility of meeting your desired delivery date. Thank you for your cooperation.
A regular order simply means ordering any product from our website in its standard size or fit. So go ahead and browse through our awesome collection and place your order today!
You have the option to request an order cancellation or change within a generous 2-day window from the time of placing your order. In the event that your order has already been dispatched, rest assured that you can still accept it and subsequently return it for a hassle-free refund or exchange.
Definitely, yes! It all begins with leather. We’ve become real pros in the leather game over the years, sourcing it from some of the top-notch tanneries worldwide.
Our main deal is providing you with the absolute best quality leather, whether it’s Lambskin, Sheepskin, Goatskin, Buffalo-hide, or Cow-hide. We’ve got the know-how to craft jackets in over 200 different leather variations, each with its own unique type, pattern, color, shade, and thickness.
We offer several convenient and secure methods for payment. You can complete your purchase instantly using local mobile payment services such as Easypaisa or JazzCash. Our checkout process is SSL-secured to ensure that your transaction details are protected and guarantee you a worry-free payment experience every time.
There are several possible reasons why your payment may have been declined:
- Incorrect billing address and phone number:
Please ensure that the billing address listed in your account matches the address associated with your payment method.
- Credit card limit reached:
Check your credit card limit to see if you have reached your daily or total credit card limit when we attempted to charge your card. You may consider reducing your daily spending limit or adding a new credit card with a higher credit limit.
- Credit/Debit Card Number:
Verify that the credit card or debit card number you provided is accurate and up-to-date.
- Credit/Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card has expired, please update your credit card or debit card information.
Hey there! We take the security of our customers seriously. That’s why we do regular security checks on orders made with Credit/Debit cards.
If your order happens to be selected for review, don’t worry! We just need you to provide a bank authorization code and/or utility bill so we can verify your details. This is all for your protection, so you can shop with peace of mind.