Whatever it is —
an order, a repair,
a question — write in.
A real person in the atelier reads every message. No ticket numbers, no bots. Just tell us what's going on.
Tell us
what you need
Pick what this is about, fill in a few details, and we'll get back to you within two business days — often sooner.
Atelier Hours
Before You Write
Repairs and bespoke commissions move faster if you include your order number and a couple of photos — you can attach those once we reply to your message.
Common questions
A handful of things people usually want to know before reaching out. If yours isn't here, the form above always reaches us directly.
Within two business days for most messages. Bespoke commission enquiries sometimes take a little longer since they're answered by the artisan who would take on the work.
Yes, walk-ins are welcome during atelier hours. If it's a complex repair, write ahead with photos so we can have the right materials ready when you arrive.
Select "Bespoke Commission" above and describe what you have in mind. We'll set up a short consultation call to talk through hide, hardware, and timeline before anything is cut.
Yes. Select "Press & Wholesale" and include your publication or store name — those messages route directly to our partnerships contact.