Return & Refunds Policy

At Leather Curt, customer satisfaction is our top priority. We strive to deliver high-quality products and offer a hassle-free experience for returns, exchanges, and refunds. Please review our policy below:

Return and Exchange Policy

Eligibility for Returns and Exchanges

• Customers may request a return or exchange within 14 days of receiving the product.
• Products must be unused, in their original packaging, and with all tags intact.
• Customized or personalized items are not eligible for return or exchange.

Size Issues

• If the product does not fit and the issue is reported within 14 days, customers may request an exchange.
• If the incorrect size or an incorrect item was sent by our store, we will process a free exchange and cover the return shipping costs.
• If the customer selected the wrong size, an exchange can be arranged, and the customer will be responsible for return shipping costs.

Damaged or Defective Items

• If a product arrives damaged or defective, customers must notify us within 24 hours of delivery by emailing clear photos of the issue.
• We will replace the item or issue a full refund, including the return shipping cost, if the issue is verified.

Color Variations

• If the product's color differs from its online representation due to an error, customers can request a replacement or refund by providing photos within 24 hours of delivery.

Refund Policy

Refund Eligibility

Refunds are processed if:

• The product is damaged, defective, or incorrect (subject to the 24-hour reporting window outlined above).
• A return request is approved within the 14-day return window.

Refund Process

• Approved refunds will be processed within 10 business days after the returned product is received and inspected.
• Refunds will be issued to the original payment method.

Order Cancellation Policy

Cancellations Before Shipment

• Orders can be canceled within 24 hours of placement for a full refund.
• Cancellations requested after 24 hours but before the order has shipped may be accepted at our discretion, and may be subject to a cancellation or restocking fee.
• If the cancellation is requested after the order has been shipped, it will be treated as a return, and shipping costs will be the customer's responsibility.

Shipping Costs for Returns and Exchanges

• Initial shipping costs are covered by us for all orders.
• Return or exchange shipping costs are the responsibility of the customer, unless the issue is due to a defect or error on our part.

Return Shipping Address

• All approved returns must be sent to our main manufacturing unit.
• The return shipping address will be provided by our support team once your return request has been approved.
• Please do not send any items to any other address, as doing so may delay or affect the processing of your return.

Additional Notes

• Returns will not be accepted for items that are worn, used, or damaged due to customer handling, or that are missing tags. This does not apply to items that arrive damaged or defective — see the Damaged or Defective Items section above.
• Refunds and exchanges are not provided if a customer purchased a product simply to test it or because they changed their mind.
• Customers are responsible for any regional customs fees or taxes associated with their purchase.